Refund policy

We hope you enjoy the products you purchase from Worth Having Trade Ltd. This Refund & Return Policy explains how Worth Having Trade Ltd (“we,” “us,” or “our”) handles returns, replacements, and refunds for orders placed through our Website.

Scope

This Policy applies to purchases made directly through our official Website and delivered within the United States.

We currently primarily serve customers within the United States.

Return Window

Unless otherwise stated on the applicable product page or at checkout, you may request a return within 30 calendar days from the date your order is marked as delivered.

Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.

Conditions for Returns

To qualify for a return, products generally must be:

• Unused and in their original condition
• Clean and free from damage
• Complete with all original parts and accessories
• Returned with manuals, instructions, inserts, and other included materials
• Returned with original packaging where reasonably possible
• Accompanied by valid proof of purchase or an order number
• Suitable for resale

Products that require assembly should generally be returned unassembled where reasonably possible.

We may refuse a return or reduce the refund amount if a returned product shows signs of:

• Significant use or wear
• Scratches, stains, dents, or other damage
• Improper assembly or disassembly
• Missing parts, accessories, hardware, or instructions
• Unauthorized modification or alteration
• Damage caused after delivery
• Excessive damage to the original packaging
• Use inconsistent with the product instructions

Children’s Toys and Play Products

Our products may include educational toys, wooden toys, pretend-play products, dollhouses, play tents, train sets, activity toys, and other children’s play products.

Returned toys and play products must be complete and include all components originally supplied with the product.

For multi-piece products, sets, train systems, dollhouses, play furniture, and similar products, all included pieces, accessories, hardware, and components must be returned.

A product may not qualify for a full refund if parts are missing or if the product has been materially damaged through use, improper assembly, modification, or handling after delivery.

This does not affect rights or remedies that cannot legally be excluded.

Contact Us Before Returning an Item

Before returning any product, please contact our customer support team within the applicable return period.

Email: info@worthhavingtrade.com
Phone: +1 (385) 576-9908

Please provide:

• Your full name
• Your order number
• The product or products you wish to return
• The reason for the return
• Photos or videos where relevant

If your return request is approved, we will provide the applicable return warehouse address and return instructions.

Please do not automatically send returns to our company address listed on the Website unless our support team specifically instructs you to do so.

Returns sent without prior authorization or to an incorrect address may experience delays or may not be accepted.

Return Shipping Costs

If the return results from our error, such as:

• Receiving an incorrect product
• Receiving a confirmed defective product
• Receiving a product damaged during delivery

we may provide a prepaid return label, reimburse reasonable return shipping costs, or provide another appropriate resolution after reviewing the claim.

If a return is requested for personal reasons, including:

• Change of mind
• Ordering the wrong product
• Selecting the wrong size, style, or option
• No longer wanting the product

the customer is generally responsible for return shipping costs.

Original shipping fees are generally non-refundable for discretionary returns unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or materially different from what you ordered, please contact us within 7 calendar days of delivery where reasonably possible.

Please provide:

• Your order number
• Clear photos or videos of the product
• Photos of the outer shipping package
• Photos of the internal packaging
• Images clearly showing the damaged or defective area
• Photos showing missing or incorrect components where applicable

Please retain the product and packaging while we review the claim.

After reviewing the information, we may offer an appropriate resolution, including:

• Replacement parts
• Product replacement
• Partial refund
• Full refund

The appropriate resolution will depend on the nature of the issue and the circumstances of the order.

Missing Parts

For toys, dollhouses, train sets, play furniture, or other products containing multiple components, please contact us if any part appears to be missing from the package.

We may request photographs of the product, packaging, parts received, and instruction manual to help identify the missing component.

Where appropriate, we may arrange to send the missing part rather than requiring the entire product to be returned.

Assembly-Related Issues

Customers are responsible for following the assembly instructions supplied with applicable products.

Damage caused by incorrect assembly, unauthorized modification, improper tools, excessive force, or use contrary to product instructions may not qualify as a manufacturing defect.

If you experience an assembly issue that appears to result from a missing, damaged, or defective component, please contact us before continuing assembly so we can assist.

Refund Process

Once an authorized return is received, we will inspect the returned product and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

After a refund has been processed, please allow approximately 7–14 business days for the funds to appear in your account.

Actual processing times may vary depending on your bank, card issuer, or payment provider.

Partial Refunds

In some circumstances, a partial refund may be issued rather than a full refund.

This may apply where a returned product:

• Is missing non-essential components
• Shows signs of use beyond reasonable inspection
• Has damaged packaging that materially affects resale
• Has been improperly assembled or disassembled
• Is returned in a condition materially different from when it was delivered

Any deduction will be assessed based on the condition of the returned product and applicable law.

Shipping and Additional Fees

Unless the return results from our error or applicable law requires otherwise, the following charges are generally non-refundable:

• Original shipping fees
• Expedited shipping charges
• Special packaging fees
• Gift-wrapping fees
• Other optional delivery-related charges

Exchanges

We do not currently offer direct product exchanges.

If you would like a different product, style, size, or option, please return the original product in accordance with this Policy and place a new order through our Website.

Final Sale and Non-Returnable Items

Products clearly marked “Final Sale” or “Non-Returnable” at the time of purchase are generally not eligible for discretionary returns.

However, this restriction does not apply where a product arrives damaged, defective, incorrect, or where applicable law provides otherwise.

Customized or personalized products may also be non-returnable unless they arrive damaged, defective, or materially inconsistent with the order.

Refused and Undeliverable Packages

If a package is returned to us because it was refused by the customer or because the customer provided an incomplete or incorrect delivery address, the customer may be responsible for applicable return and reshipping costs.

Any refund will be processed after the returned package has been received and reviewed.

Refunds for Lost Packages

If a shipment is confirmed as lost in transit, please contact us so we can review the carrier information.

Where appropriate, we may provide a replacement or refund after confirming the circumstances of the shipment.

Please refer to our Shipping Policy for additional information regarding lost and delivered packages.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at info@worthhavingtrade.com.

We will make reasonable efforts to accommodate cancellation requests received before the order enters fulfillment or shipment.

Once an order has been shipped, it generally cannot be canceled and must instead be handled under this Refund & Return Policy.

Changes to This Policy

We may update this Refund & Return Policy periodically to reflect changes in our products, business operations, return procedures, or applicable requirements.

The latest version will be posted on our Website.

Contact Information

For questions regarding returns, refunds, damaged products, or order issues, please contact:

Worth Having Trade Ltd
Address: 8 The Green Ste A, Dover, DE 19901, United States
Phone: +1 (385) 576-9908
Email: info@worthhavingtrade.com