Shipping policy

This Shipping Policy explains how orders placed on our website are processed and delivered by Worth Having Trade Ltd (“we,” “us,” or “our”).

Shipping Area

We currently ship orders within the United States only.

Orders placed with a shipping address outside our supported delivery area may not be fulfilled. If such an order is accepted by mistake, we may contact the customer to cancel the order and issue a refund to the original payment method.

Products

We offer a selection of children’s toys and play products, including educational toys, wooden toys, pretend-play products, dollhouses, play tents, train sets, activity toys, and other creative play items.

Because certain products may contain multiple pieces or larger components, packaging size and shipping methods may vary depending on the item ordered.

Shipping Carriers

We work with established shipping providers such as USPS, UPS, FedEx, and other qualified logistics partners.

The carrier selected for an order may depend on the package size, weight, destination, shipping service, and carrier availability.

Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

During processing, products may be inspected, prepared, and securely packaged before shipment.

Business days are Monday through Friday, excluding U.S. public holidays.

Processing times may be slightly longer during holidays, promotional periods, peak shopping seasons, or periods of unusually high order volume.

Packaging

Our products are packaged with appropriate protective materials to help reduce the risk of damage during transportation.

Depending on the product, packaging may include protective wrapping, cushioning materials, fitted product packaging, and sturdy shipping cartons.

Larger toys, wooden play products, or multi-piece sets may require additional protective packaging.

Estimated Delivery Time

Estimated delivery times are displayed at checkout when available and may vary depending on:

Shipping destination
Selected shipping method
Carrier availability
Package size and weight

Delivery estimates begin after the order has been processed and shipped.

Delivery times are estimates and are not guaranteed. Delays may occasionally occur because of weather conditions, carrier disruptions, public holidays, high shipping volumes, or circumstances outside our reasonable control.

Shipping Costs

Shipping charges are calculated at checkout based on the shipping destination, package size, package weight, and selected delivery method.

Applicable taxes, where required, will be displayed separately during checkout.

Free standard shipping is available on eligible orders of $99.00 or more after applicable discounts and promotional codes have been applied.

Any additional shipping charges will be clearly displayed before the order is completed.

Order Tracking

Once your order has shipped, we will send a shipping confirmation email containing available tracking information.

Please allow some time for tracking information to become active after the package has been collected or scanned by the shipping carrier.

For orders shipped in more than one package, separate tracking information may be provided when applicable.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please include any applicable:

Apartment number
Suite number
Unit number
Floor number
ZIP code
Valid contact telephone number

If you notice an address error after placing an order, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered the shipping process.

We are not responsible for delays, failed delivery attempts, or returned packages caused by incorrect or incomplete shipping information provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, we may contact the customer to arrange reshipment. Additional shipping charges may apply.

Damaged Items

If your order arrives damaged, please contact us promptly at info@worthhavingtrade.com.

To help us review the issue, please provide:

Your order number
Photos of the outer shipping package
Photos of the internal packaging
Clear photos of the damaged product
A brief description of the issue

We will review the information and provide an appropriate solution in accordance with our Refund & Return Policy.

Depending on the circumstances, the resolution may include a replacement, partial refund, or full refund.

Missing or Lost Packages

If your tracking information shows unusual delays or your package appears to be lost, please contact us so we can review the shipment information and assist with the carrier investigation when appropriate.

If a package is confirmed as lost during transit, we will work with the customer to provide an appropriate resolution, which may include a replacement or refund.

If tracking confirms that a package was successfully delivered to the shipping address provided at checkout, we may request additional information before determining the appropriate resolution.

Delivery Responsibility

We remain responsible for the order while it is in transit until it has been delivered to the shipping address provided by the customer, subject to carrier tracking information and applicable store policies.

Customers are responsible for ensuring that the shipping location is secure and that the provided address is accurate and accessible to the carrier.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at info@worthhavingtrade.com.

We will make reasonable efforts to accommodate requests received before the order has been processed or shipped.

Once an order has been shipped, it generally cannot be canceled or modified and will instead be subject to our Refund & Return Policy.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping procedures, services, business practices, or applicable requirements.

The latest version will be posted on our website.

Continued use of our website after changes are published constitutes acceptance of the updated Shipping Policy.

Contact Information

For questions regarding shipping, tracking, delivery, or order status, please contact:

Worth Having Trade Ltd – Customer Support
Email: info@worthhavingtrade.com
Phone: +1 (385) 576-9908
Address: 8 The Green Ste A, Dover, DE 19901, United States